Complaints Procedure

At Spinecentral we are very proud of the relationship we have with our patients and always strive to put our patient’s interests and healthcare above all else.

If you wish to complain about our service, please let us know.  We welcome feedback about the service we provide.  We have a practice complaints procedure to help resolve problems quickly.

How To Complain

Most problems are best resolved when they arise. However, if you wish to make a more formal complaint then please do this as soon
as possible, preferably within a few days to enable us to address the matter promptly.  Complaints should be addressed to,

Richard Gliddon, Spinecentral Ltd, 29 Ashley Road, Hampton, TW12 2JA

Alternatively, you may ask for an appointment with the Practice Owner, Richard Gliddon by emailing info@spinecentral.co.uk or calling 020 8941 4410

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.

The Action We Will Take

Normally, we will acknowledge your complaint within two working days and give you an explanation and our suggested actions towards a speedy resolution for you. Alternatively, we will arrange a one on one meeting with you within ten working days. 

Complaining On Behalf Of Someone Else

We observe strict rules of confidentiality and data protection.  If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

How Else Can I complain?

If you wish to escalate your complaint, then the next level is to contact the Scottish Chiropractic Association (the professional association we are registered with) who maintains our professional indemnity insurance.

The Old Barn, Houston Rd, Bishopton PA6 7BH

Tel: 0141 404 0260

E-Mail Morag Cairns on admin@sca-chiropractic.org who will investigate the complaint on your behalf.

If the complaint remains unresolved after persuing the first two avenues outlined about then you may choose to escalate the matter to the profession’s statutory regulator, the General Chiropractic Council, who deal with issues regarding professional misconduct and fitness to practice.

44 Wicklow Street, London
WC1X 9HL

Tel: 020 7713 5155

E.Mail enquiries@gcc-uk.org.

We sincerely hope that you never have the need to complain about our service, staff or practitioners. We hope that if that need ever did arise that we would be able to help you find a satisfactory resolution quickly by meeting with our clinic owner and director.

In summary, the three addressing any complaint, in order are:

Step 1 – Inform the clinic director Richard Gliddon and arrange a meeting to discuss it.
Step 2 – Refer to the Scottish chiropractic association, who can address your concerns as an independent 3rd party.
Step 3 – As a last resort, you may refer to the General Chiropractic Council, who deal with issues of professional misconduct or fitness to practice.